Is a
Photo ID required to tour an apartment?
Yes, at least one prospect in the
group over age 18 must provide a government issued photo identification prior
to viewing an apartment.
How much is the application fee?
The application fee is $90 per person over the age of 21.
How much is the administration fee?
The administration fee is $200 per apartment.
What is the income requirement?
A minimum gross monthly income of 2 ½ times the monthly rent is required. Documentation must be provided to verify all forms of income stated on the rental application.
What is the pet policy?
All residents with pets must complete a PetScreening application. Pet Profile applications vary from $0-$20 per pet. For more information regarding PetScreening, please visit: www.petscreening.com. The non-refundable pet fee ranges between $300-$400 per pet (3 max per apartment) along with a monthly pet rent of $30-$40 per pet. No breed or weight limit restrictions.
Who do I pay for utilities?
For electricity, you will pay Duke Energy, and for gas, Piedmont Natural Gas. You set these up before moving in. Your water, sewer and trash are billed on your resident account. You pay $30 for trash and $5 for stormwater. Your water/sewer charges are based on usage.
What is the school district?
Meadowlark Elementary, Meadowlark Middle, Reagan High School
Can I pay my rent online?
You can pay your rent online along with enter work orders online through your online resident portal.
Do you require renters insurance?
Yes, a customized link will be sent at the approval of your application. We offer the convenience of including the cost of renters insurance with your monthly rent or you can provide your own 3rd party policy. Requirements are detailed in the link you will receive after your application is approved.
How are emergency repairs taken care of?
We offer 24/7 emergency maintenance service. Call our office number at 336-765-3363 and press ‘2' for after hour emergencies. After hours emergencies include :
- Fire. Call 911 First.
- Electrical or gas failure of any nature.
- Any water leak or sewage backup.
- No heat or air conditioning (for safety reasons, we cannot work on outside units after dark or during inclement weather).
- Refrigerator not working.
- Range/Oven not working properly (weekends only).
- No hot or cold water.
- Toilet stopped up - if apartment has just one.
- Overflowing Commode where there may be property damage.
- Malfunctioning exterior door hardware or window if on 1st floor.
- Smoke detector batteries will be changed up until 7 pm.
- Severe weather that causes damages to doors, locks or windows, etc.
You are also able to place non-emergency maintenance requests online through the resident portal 24/7.
If I have a package delivered, where do I pick it up?
Our community offers a 24/7 package pick-up service. Our Luxer One package lockers can be found in the building to the left of our Clubhouse near the entrance to our fitness center area. If you have any questions about this service, visit the Luxer One FAQ page at: https://www.luxerone.com/FAQ/
Do you have a Preferred Employers Program?
Yes, we offer exclusive savings to applicants who work for select area employers. Click here for the list of current participating companies.